Cookie Policy
This Cookie Policy was last updated on 3 October 2026 and applies to citizens and legal permanent residents of The Kingdom of Thailand.
1. Introduction
Our website, lab.healthdeliverclinic.asia (“the website”), uses cookies and other related technologies (for convenience all technologies are referred to as “cookies”). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.
2. What are cookies?
A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.
3. What are scripts?
A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.
4. What is a web beacon?
A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.
5. Cookies
5.1 Technical or functional cookies
Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. We may place these cookies without your consent.
5.2 Statistics cookies
We use statistics cookies to optimise the website experience for our users. With these statistics cookies we get insights in the usage of our website.
5.3 Marketing/Tracking cookies
Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.
5.4 Social media and messaging
This website uses the Meta Pixel (Facebook and Instagram), and links to WhatsApp and LINE so you can message us. When you open WhatsApp or LINE, those services process your data under their own privacy policies. Please read the privacy statements of these services (which can change regularly) to see what they do with your (personal) data.
6. Placed cookies
This website places the following cookies and similar technologies:
| Service | Name | Category | Purpose | Retention |
|---|---|---|---|---|
| HealthDeliver attribution | hd_ft, hd_lt, hd_sid | Statistics / Marketing | Remembers how you arrived (ad, search, referral) and a random reference code added to WhatsApp/LINE messages, so we can tell which campaign brought you. No personal or health data. | 90 days |
| Google Analytics 4 (Google) | _ga, _ga_* | Statistics | Measures visits and button clicks on this website. | Up to 2 years |
| Google Ads (Google) | _gcl_au, _gcl_aw | Marketing / Tracking | Measures which Google ads lead to bookings or enquiries, and may add your visit to advertising audiences. | 90 days |
| Meta Pixel (Facebook / Instagram) | _fbp | Marketing / Tracking | Measures which Facebook and Instagram ads lead to visits and enquiries. | 90 days |
| Campaign source (local storage) | aiq_* (browser storage, not a cookie) | Statistics | Stores the campaign details of your first and latest visit. | Until you clear your browser data |
| Language choice | None (uses the page address) | Functional | The EN / ไทย switch links between pages; no cookie is set. | — |
Fonts are loaded from Google Fonts, and the Book Now buttons open SimplyBook (healthdeliver.simplybook.net), which applies its own cookie policy.
7. Consent and opting out
You can disable or delete cookies via your browser at any time (see section 8). You can also opt out of personalised advertising through Google Ad Settings and your Facebook ad preferences, and block Google Analytics with the Google Analytics opt-out browser add-on.
8. Enabling/disabling and deleting cookies
You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.
Please note that our website may not work properly if all cookies are disabled. If you delete the cookies in your browser, they will be placed again when you visit our website again.
9. Your rights with respect to personal data
You have the following rights with respect to your personal data:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
To exercise these rights, please contact us using the details below. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Personal Data Protection Committee).
10. Contact details
Data Protection Officer, HealthDeliverHealthDeliver Clinic, 9th floor, MedAsia Health Complex, 14 Sukhumvit 5 Alley, Khlong Toei Nuea, Watthana, Bangkok 10110
Phone: 064 553 9506
Email: [email protected]
See also our Privacy Policy.